Privacy Policy

At Lucky Spy Casino, we understand the importance of maintaining your trust by protecting your personal data. This Privacy Policy explains how we collect, use, disclose, transfer, and store information about you when using our website, mobile app, or any other digital services (collectively referred to as "Services") provided by us.

What Information Do We Collect?

When you create an account with Lucky Spy Casino, sign up for a newsletter, contact customer support, fill out a form on our site, or use the Services in general, we collect information about you. This may include:

• Your name, address, email, phone number, username, and password
• Information provided when opening or managing your account (e.g., profile details)
• Data collected through cookies or similar technologies to remember your login credentials, track behavior on our site for analytics purposes, personalize content and ads, enhance security, perform A/B testing, or gather preferences
• Feedback and comments from you about the Services

How Do We Use Your Information?

We may use your information in several ways:

1. Providing the Service: To manage your account, communicate with you regarding our Services, provide technical support, handle complaints, offer content recommendations based on past browsing or gaming behavior.
2. Marketing and Promotions: For direct marketing purposes (e.g., emails), including sharing of non-sensitive information about offers, bonuses, promotions, special deals related to games and tournaments if opted-in.
3. Security and Abuse Prevention: To detect fraud, enforce our rules and policies, prevent cheating or other abusive behavior on the platform.

Who Do We Share Information With?

We share your data in order to:

1. Operate third-party services necessary for providing the full range of Services, such as live streaming providers.
2. Conduct marketing campaigns (if you have opted-in).
3. Protect our users and Services against misuse and abuse by sharing anonymous information with relevant parties.

Third Parties

When we share your data, it may be shared in aggregate form without direct reference to identifiable personal data for the following purposes:

1. Payment Processing: Third-party service providers involved in payment processing or transaction management (this does not include any personally identifiable financial information).
2. Social Media Platforms: To personalize your experience and provide targeted marketing when you visit our pages on third-party platforms.
3. Marketing Companies: For the purpose of creating a single user database to manage multiple offers, promotions, bonuses from different games in an anonymous way.

Storage and Security

All personal information we collect is stored securely, with access limited to authorized personnel only for necessary reasons (e.g., processing payments or handling customer complaints). Your data is protected by security measures such as encryption of sensitive data both during transmission over public networks like the internet and while being stored on our servers. We may share anonymized non-personal aggregated information with external parties.

Data Subject Rights

If you are a resident within an EU country, you can:

1. Request Access: Obtain confirmation if your personal information is processed by us.
2. Rectification: Request the correction of any inaccurate or incomplete data we hold about you.
3. Erasure: Ask for removal of your data from our databases where it's no longer needed to provide services or comply with laws and regulations.
4. Data Portability: Obtain a copy in an easily readable format if this is technically feasible.

Contact Information

For any concerns, comments on this Privacy Policy, or exercise of rights outlined above:

• Use the contact form provided within our website for general queries and support inquiries
• Reach out to customer support through email with details on specific data protection requests

Lucky Spy Casino will address every individual’s inquiry diligently in accordance with applicable laws.